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FREQUENTLY ASKED QUESTIONS
Do you offer free delivery?
We offer free standard delivery on all UK orders.
How do I find my size?
We provide a detailed size guide on every product page. If you're between sizes, we recommend sizing up. Feel free to contact us and we'll help you find the right fit.
How long does delivery take?
Once your order has been dispatched, please allow 7–12 working days for delivery. You'll receive a tracking number as soon as your parcel is on its way.
How do I track my order?
Once your order is dispatched you'll receive a confirmation email with a tracking number. You can use it to follow your parcel in real time.
What is the returns policy?
We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached. Visit our returns page to start the process.
I have an issue with my order. How can I contact you?
Email us at info@lilylondon.uk and we'll get back to you within 24 hours.


